London-based law firm Charles Lyndon has initiated legal action against major UK telecom companies Vodafone Group, EE, O2, and Three. The firm is seeking a staggering £3 billion in compensation for customers who were allegedly overcharged at the end of their minimum service contracts.
According to Charles Lyndon, the four companies failed to promptly terminate customers’ handset and airtime services contracts once the minimum contractual terms were fulfilled. This led to customers being charged higher rates even after they had fully paid for their devices.
The lawsuit aims to represent between 2.3 million and 4.8 million contract customers who may have been affected by this alleged overcharging. The scale of the claim highlights the potential significant financial impact on the telecom companies involved.
Vodafone has acknowledged that it has been made aware of the claim but indicated that its legal team requires more detailed information before assessing the situation. O2 has stated that it has not had any contact regarding the claim, emphasizing that it introduced split contracts ten years ago to automatically reduce customers’ bills once their handsets are paid for in full. Three has declined to comment on the matter, while EE has not responded to inquiries.
O2, a joint venture between Liberty Global and Telefonica, operates as part of Virgin Media O2. EE is owned by BT Group, and Three is a subsidiary of CK Hutchison Holdings.